Shipping Policy · Returns & Warranty

We ship to multiple countries worldwide. Shipping costs are calculated based on the total weight of your order and the destination country.

Every Ride & Rip piece is shipped brand new in its original packaging. We honor in full the consumer rights granted by EU and Spanish law (Royal Legislative Decree 1/2007 and Directive 2011/83/EU) and ask, in turn, that any returned item reaches us in the exact condition we shipped it. The procedure below states precisely when, how and under which conditions a return or warranty claim is accepted.

1. Right of Withdrawal (14-Day Cooling-Off Period)

You may withdraw from your purchase within 14 calendar days from the day you, or a third party indicated by you (other than the carrier), takes physical possession of the goods, without giving any reason.

To exercise your right of withdrawal, send a clear written statement to [email protected] stating your order number, the items concerned and, ideally, the reason. You may use the model form available in section 11, but it is not mandatory.

Mandatory conditions for the return to be accepted:

• The product must be unworn and unused, with no signs of wear, fitting beyond brief verification, or modification.
• All original tags, labels and seals must remain attached and intact — cutting or removing a tag invalidates the return.
• Original packaging, polybags and protective accessories must be returned undamaged.
• Free of any odor (perfume, deodorant, sweat, tobacco, smoke, food, pets, household scent).
• Free of any sign of washing, ironing, dry-cleaning or chemical treatment.
• Free of any stain, hair, fluid, make-up or visible dirt.
• No alterations whatsoever (no cuts, hems, patches, embroidery, additional prints or third-party repairs).

Return shipping costs are borne by the customer, except where the law requires otherwise (e.g. a confirmed defect attributable to us). We strongly recommend a tracked and insured carrier: we are not liable for items lost or damaged in transit during a return.

Refunds are issued to the original payment method within 14 days of receipt and approval of the returned goods. We may lawfully withhold the refund until we have inspected the items or until we have received proof that you have sent them back, whichever comes first.

If a returned item arrives without meeting the above conditions, we reserve the right to (a) refuse the refund and ship the item back to you at your expense, or (b) apply a proportional depreciation deduction reflecting the loss of value, in either case documented with photographs of the condition received.

2. Items Excluded from the Right of Withdrawal

In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does NOT apply to:

• Custom-made or personalized products (e.g. names, initials, made-to-order prints).
• Hygiene-sensitive items once unsealed: underwear, socks, balaclavas, neck gaiters and any garment in direct contact with skin or mucous membranes.
• Protective gear (helmets, body armor, certified gloves) once removed from its sealed safety packaging or showing any sign of use, fitting beyond a brief try-on, or impact — for evident safety reasons.
• Products explicitly labeled as "final sale", "last unit" or "outlet" at the time of purchase, when this exclusion is clearly stated on the product page.
• Digital content not supplied on a tangible medium (for example, downloadable STL files): when you buy it you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal as soon as the download is available (art. 103(m) of Spanish Royal Legislative Decree 1/2007 and art. 16(m) of Directive 2011/83/EU). Nor does it apply to gift cards once redeemed. This does not affect your right to content that matches its description.

3. Statutory Warranty for Defects (3 Years)

All products are covered by the legal guarantee of conformity for three (3) years from delivery, under Article 120 of Royal Legislative Decree 1/2007 and Directive (EU) 2019/771. This warranty covers genuine manufacturing defects that become apparent under normal use, consistent with the product description and care instructions.

You must inform us of any lack of conformity within a reasonable period after detecting it. We recommend doing so within 14 days of discovery to facilitate the technical assessment.

How to file a warranty claim:

• Step 1 — Email [email protected] with the subject "Warranty claim — Order #XXXX".
• Step 2 — Attach: order number, sharp photographs and a short video of the defect, written description, date the defect appeared, and an explanation of how the product had been used and cared for up to that point.
• Step 3 — We acknowledge your claim within 2 business days and send you return instructions and the address.
• Step 4 — Send the product back in the same condition in which the defect appeared. Do not wash, modify or attempt to repair it — doing so voids the claim.
• Step 5 — Our team inspects the item within 14 days of receipt and confirms whether the defect qualifies as a manufacturing defect covered by the warranty.

If the defect is confirmed, you are entitled to repair, replacement, a proportional price reduction or a full refund, as provided by law. Return shipping of a confirmed defective item is borne by us. We will inform you in writing of our decision and the reasoning.

4. Inspection, Burden of Proof and Anti-Fraud Safeguards

Every defect-based return requires physical inspection at our facility. We acknowledge that, during the first two years from delivery, the law presumes that any lack of conformity manifested already existed at the time of delivery; after that period the burden of proof shifts to the consumer.

To enable a fair technical assessment, the customer is asked to provide reasonable evidence — normally the photo/video material requested above and, where available, photographs taken on receipt of the order. Where there is reasonable doubt, we reserve the right to commission an independent technical report at our expense, whose conclusion will be binding on both parties.

A claim will be rejected, with a written explanation and supporting photographs, when the inspection shows that the issue results from a cause excluded from the warranty (see next section), or when the item has been returned in a state that prevents proper assessment (e.g. washed, repaired, modified or already used after the defect was noticed).

5. Exclusions from the Warranty

The following situations are NOT covered by the statutory warranty, as they do not constitute a lack of conformity attributable to the manufacturer:

• Normal wear and tear from regular use (progressive fading, mild abrasion, softening of the fabric, gradual loosening of elastics).
• Damage caused by misuse or accident, including motorcycle falls, road-surface scrapes, cuts, snags, contact with hot exhausts, sharp edges or fuel/oil spills.
• Damage caused by failure to follow the care label: incorrect washing temperature, tumble-drying when prohibited, bleach, harsh detergents, ironing over prints, or dry-cleaning when not allowed.
• Damage caused by alterations, repairs or modifications carried out by the customer or by third parties not authorized by us.
• Damage caused by prolonged exposure to direct sunlight, humidity, salt water, chlorine, perfumes, deodorants, chemicals or persistent heavy sweating.
• Tears or seam ruptures caused by overload (forced stretching, excessive weight in pockets, hanging objects from parts not designed to bear load).
• Minor variations in color, weave, fit, print placement or texture that are inherent to limited-run streetwear and fall within accepted manufacturing tolerances.
• Loose threads or small cosmetic imperfections that do not affect the structural integrity or wearability of the garment.
• Loss, theft or damage of the product while in the customer's custody after delivery.
• Items washed, repaired, modified or used after the defect was noticed but before reporting it to us.

6. Refunds

Refunds are issued exclusively to the original payment method through Stripe.

Once the return is received and approved, the refund is processed within a maximum of 14 days. Banking and card-network processing times may add up to 7 additional business days before the funds appear on your statement.

If you exercise your right of withdrawal, we also refund the original delivery cost up to the cheapest standard delivery option we offered (if you chose a more expensive option, the difference is not refunded). Return shipping costs are borne by you, except when the return is due to a confirmed defect or an error on our part, in which case we refund both outbound and return shipping.

7. Exchanges

We do not operate a direct exchange service. To swap an item for a different size, color or model, please initiate a standard return for the original item and place a new order for the desired one. This safeguards your stock reservation and avoids errors.

8. Order Modifications and Cancellations

You may request the cancellation or modification of your order while it has not yet entered preparation. Email [email protected] as soon as possible with the order number — once the order has been packed or handed to the carrier, the standard return procedure applies.

9. Lost, Damaged or Wrong Items on Delivery

If your order arrives incomplete, contains the wrong item, or shows visible transport damage, contact [email protected] within 48 hours of delivery and attach photographs of the parcel (exterior and interior) and of the items concerned. This time frame is required to file a claim with the carrier.

Once validated, we will arrange replacement, completion of the order or a full refund, with shipping costs at our charge.

10. Out-of-Court Dispute Resolution (EU ODR)

Pursuant to Article 14 of Regulation (EU) 524/2013, the European Commission provides an Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

For any consumer-related complaint you may also write to [email protected]. We commit to a substantive reply within a maximum of 30 days.

These conditions are governed by Spanish law. The competent courts are those of the consumer's domicile within the European Union; outside the EU, the courts of Madrid, Spain.

11. Model Withdrawal Form

You may — but are not obliged to — copy the text below and send it to [email protected] to exercise your right of withdrawal:

To: Ride & Rip — [email protected]. I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [products]. Ordered on: [date]. Order number: [number]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. Signature (only required if this form is notified on paper).